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Returns & Exchanges

100% MONEY BACK GUARANTEE

We strive to ensure that you are completely satisfied with Rufus &Coco products by ensuring that they are rigorously (and safely) tested and meet the highest quality standards to ensure they help your best friend to look good and feel great, and make life a little easier for pet parents too! This is why we stand behind our product range and offer a 100% Money Back Guarantee* on all products purchased through the Rufus & Coco website.

 If your product does not meet your expectations, follow these simple steps:

  1. Try the product according to directions on pack.
  2. If you are not completely satisfied  for any reason just let us know by sending us an email to hello@rufusandcoco.com. In an effort to continuously improve and provide the highest quality products available on the market we may contact you to discuss your experience using our products on your pet.
  3. We will contact you to discuss if you would like a replacement or your money back. Please ensure you include a copy of your invoice and contact details. You will be issued with a returns authorization and shipping information once your return is approved.

CONDITIONS

  • The Money Back guarantee applies only to the initial online order. Additional orders of the same product are excluded.
  • No refunds are available more than 45 days after purchase date.
  • If you would like to return a product that you bought from a retail store, please take it back to the store that you bought it from, for a refund or exchange.
  • 100% Money Back Guarantee does not apply to international purchases.

COLLARS & HARNESSES: SIZING / EXCHANGES

Not sure which size to purchase for your pet? Here's a couple of tips! Measure your pet's neck before you buy - every pet is different!

DOG COLLARS & LEAD

Collar Width Length Fit Suits
Toy - Small 2 cm 28 - 43.5 cm Puppies, pugs, small terriers, miniatures, beagles, king charles etc.
Medium - Large 2.5 cm 41 - 64.3 cm labradors, retrievers, collie, boxer, bulldog, cattle dog, vizsla, hounds, samoyed, english springer spaniel etc.
Lead 2 cm 20 cm All

 

SOFT MESH HARNESS

Collar (Size) Neck size Chest size Suits (Dog breed)
X-small (Toy) 27 cm 33 - 43 cm Fits miniature and toy breeds including puppies
Small 36 cm 43 - 60cm Fits small breeds, such as Maltese
Medium 40 cm 53 - 73cm Fits medium breeds including Staffordshire Terrier, Beagle
Large 50 cm 64 - 90cm Fits medium to large breeds including Dalmation & Labrodoodle

 

If you do find that the collar does not fit your pet, and you have the packaging and collar in their original, untampered condition please contact us at hello@rufusandcoco.com to arrange an exchange.